Homeowner FAQ
Aerobic & Septic System FAQ
Answers to the questions homeowners ask us most often. If you do not see your question here, please call our office.
Questions and answers
How often should my septic tanks be pumped?
We generally recommend pumping every two to three years. If the system receives more water than it was designed for, due to frequent guests, heavy laundry use or additional occupants, more frequent pumping may be necessary.
Do I need a maintenance contract for my aerobic system?
For most aerobic systems, yes. Texas rules require a maintenance contract, and the contract must be on file with your county. Regular inspections also identify problems while they are still minor. For systems in Harris County, we file the inspection reports for you. Learn more about our maintenance contracts.
Can I maintain my own aerobic system?
In some cases. A homeowner who completes the state-required training and certification may inspect their own system and report the results to the county. Otherwise, a contract with a licensed maintenance provider is required.
What should I do if the alarm goes off?
First, check the breaker for the septic system to confirm the control panel has power. If the breaker has not tripped, or trips again after being reset, call our office. Until the system is serviced, limit water use such as laundry, dishwashing and long showers.
Is my system supposed to run all the time?
The air compressor, yes. It is designed to run continuously to supply air to the treatment tank. The sprinkler pump runs only when the pump tank is full. If the sprinklers barely spray while the pump is running, there may be a break in the sprinkler line or the pump may be running dry.
Who is responsible for keeping the chlorinator stocked?
If your system has a chlorinator, keeping it supplied between inspections is generally the homeowner’s responsibility. Use only tablets approved for wastewater systems, not pool tablets. We check the chlorinator at every inspection and can recommend the correct tablets.
What should not go down the drain?
Avoid sending the following into the system: cooking grease and oil; wipes (including those labeled “flushable”), paper towels and feminine hygiene products; paint, solvents and pesticides; large amounts of bleach or harsh drain cleaners; and unused medications. Limit use of the garbage disposal as well.
Why is part of my yard always wet?
Common causes include a broken sprinkler line, a pump cycling too often because of a leak inside the home (a running toilet can add a significant amount of water), or a system receiving more water than it was designed to handle. Call our office and we will identify the cause.
Can I drive, park or build over my system?
No. Keep vehicles and heavy equipment off the tanks and lines, and do not build, pave or install a pool over any part of the system. Keep the spray area clear so the sprinklers can reach it.
Do you serve my area?
We serve Channelview, Baytown, Crosby, Highlands, Huffman, Mont Belvieu, Deer Park, La Porte, Pasadena and the surrounding areas of East Harris County. View our service area for details.